We value the authenticity and quality of our products. Once your chosen item has been dispatched and received by you, we do not offer refunds or exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

In the unlikely event that you receive a damaged or defective product, we will offer you a refund or replacement if the product was purchased via the DROPS website, and the defective product is returned to DROPS within 2 days alongside photographic evidence. Please also include a proof of purchase with your return. Customers are required to pay associated shipping costs when returning an order and are responsible for ensuring the goods arrive safely. Consider using a reputable courier service.

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We are unable to refund bottles which have been opened or if they were purchased via third party sellers. Your item must be unused and in the same condition you received it to be eligible for a refund. It must also be in the original packaging. Shipping costs are non-refundable.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of whether your refund was approved or rejected. If approved, we will process your refund to be paid via your original payment method within 14 working days.